Eric
A Random Mind
Born in the year of the 'meh-meh'
I love to learn new things that intrigue my mind. I have a short attention span for doing one thing for too long. So the only things I do religiously are exercise, work, food, and religion. But even when I exercise I jump from biking to running to tennis to basketball to skiing to swimming all the time. (Phew! that was a mouthful.) So I guess that’s who I am in general, a free and random mind.
You can be the judge.
Maybe you can know more about me through the things I love?
- I love movies with a twist and a surprise at the end, such as “The Usual Suspects”, “Shawshank Redemption”, “The Sixth Sense”, “Sneakers”. My friends recently said I should watch “The Game”, haven’t seen it yet, so we’ll see.
- I love to eat Japanese food and Chinese food, and an occasional American Cheeseburger with Egg (Royal Red Robin Burger) mmmm.
- I love outdoor sports because I can embrace the outside more. Looking up at the sky and breathing in fresh air (although I do live in LA), ah, what a wonderful feeling!
- I love to read books that have perspective, like “Blink” and “Tipping Point” by Malcom Gladwell.
- I love to spend time with friends and seeing how all of us are one big family.
- I love to cook; and rosemary, garlic, and butter are my favorite ingredients.
- I love dogs, they seem to know when I am sad and when I am happy.
- I love my fiancé who I have been dating since 2000, am engaged to since March 2008, and am marrying on October 2009 in Maui (Aloha!).
The now.
My main focus now is to build my career and start my own family. I am my company’s “visionary” (maybe that goes good with my random mind?). I hope to provide people like you a positive experience with Visiondecor. What does that mean? I don’t exactly know how to put it in words, but if you buy something from us (visiondecor.com), read the company’s blog (this one you are on now), and/or get involved (comment, get email updates) I am sure I’ll be able show you in the future to come.
-In the meantime, God Bless!
{ 28 comments… read them below or add one }
If you like movies with a twist, you should watch “The Prestige”
Another one to put on the checklist. Thanks!
I will second the “Prestige.” Without spoiling anything, I can say the write up on the back of the DVD is spot on: You will want to watch it before the credits start to roll.
How many of those things can you say tell the truth?
@glyphgeek, thanks! I will have to get it on Netflix or something, can’t wait to see it.
I have been told that Visiondecor Company is a division
of a large corporation.
If so, could you please advise the name of the parent corporation,
and city location.
Thank you!
Who told you that? Visiondecor is a privately held corporation located in Southern California. Let me know if there’s anything I can help you with and I’ll make sure your message gets to the right person (maybe it could even be me
).
Hi Eric,
I have been working in furniture field for couples of years. I love the way to present furniture in your website. Is it possible to work with your team?
Look forward to hearing from you soon.
Best regards,
Rebecca
Rebeca, thanks for the compliments! Are you interested in working with our blog/content team of Visiondecor in general? What kind of experience to you have?
My experience was focusing in sales management. I can enclose my work history for your review. Please advise the e-mail address to forward the info. Hope to discuss further later.
Just wanted to say I luv Visiondecor! You always have such wonderful stuff for any home and always a “nice” price. Thanks for sharing your creation.
Paige
@paige: I really appreciate you taking the time to give such a kind comment. You made my day! Thanks for your support!
Hi Eric: I bought a great product from you about a year ago. But I just ran into a snafu and customer service can not help me. Can you please send me an e-mail and we can chat privately? Thanks, Caryn
I sent you an email, let me know if you need anything else! Thanks.
Eric! I haven’t seen or heard from you in a while – - we haven’t Twittered for each other. Let’s do that, and let’s promote the heck out of Faith right now, the world needs to see her shine!
Eric,
Having a nighmare during my first purchase with your company and getting no real help or information from your customer service employees. They will not give me the number or address to write the owners, though I have asked several times. The frustration I am experiencing is unbearable. Please advise where I can send my comments and concerns.
Mel, I just emailed you back. Shoot me an email so I can see how I may assist you.
Eric,
I am so incredibly disappointed in your company. I found a bed I absolutely loved on your website and ordered it several weeks ago.
I was charged, sent an email that confirmed it had been shipped, and given a delivery date. I called the day before it was supposed to arrive (today) and was told “sorry, it won’t be arriving – we never shipped it.”
I asked why I hadn’t been notified earlier and was not given an answer. I really don’t think your company should charge someone’s credit card for such a large amount, send out a confirmation shipping email, and then not even bother to tell the person it was not sent. Why not check with the manufacturer before charging me and telling me the product had shipped. I don’t know how I would have ever found out (or recieved a refund) had I not called to see what time it would be here.
I am so sad and disappointed that my bed will not be here tomorrow as promised. I am also really disappointed in the customer service (or lack thereof) that I received.
Hi Eric,
Seems that you guys are having some problems right now…
I ordered a set of bar stools on November 1. I never received a tracking number or was notified when they shipped. But my cc was charged and they arrived on November 13 . Great. Then I opened the package to find the wrong chairs. Fine. Sent back and was told my new chairs would be shipped out soon. Now, I am still waiting on my new chairs. Last correspondence was 11/20. I’ve tried calling the office today with only a busy signal.
I am extremely frustrated and disappointed. Can someone *please* look into this? My existing customer service ticket number is 4320.
@jennifer, @jessica – thanks for leaving me a message. I have individually responded to each of you and will have someone follow up with you asap regarding your order.
Quick Update – Visiondecor.com has been working hard to improve the way we transact with customers so they can get the fastest shipment and service possible. Recently, we’ve adjusted the way we’ve processed orders with our suppliers. To ensure a unified order experience for the customers, tracking numbers are issued right from the beginning and then provided to customers. There are cases where our supplier misinformed us about inventory availability and we have to cancel the order and refund them because the tracking number is no longer valid. However, these have only been less than 2-3% of overall orders.
I completely understand that this is unacceptable and I do not ask for anyone’s forgiveness to give us another chance. All I do promise is that I will continue to work toward improving the service and quality of Visiondecor.com, and in the future we will monitor the performance of our suppliers to minimize instances that cause bad customer experiences.
I sincerely appreciate everyone’s input and feedback, as these are the elements that go into how I improve Visiondecor.com day after day. Please keep the comments coming and if there is anything that I can help anyone with, please feel free to leave a post.
Take care, and God Bless!
If possible, please respond sooner than 3 days… Early in December, I ordered two christmas presents for my children from your company and they are not here yet.
Are they coming by Christmas or not?
Nikki, I responded to your email. Your items are arriving 12/22 and I let you know the tracking number as well. If you need anything else, let me know! Merry Christmas!
Eric,
I have been trying to reach someone at your company for several days to determine the status of my order and have been unsuccessful. This process has been extremely frustrating and disappointing.
Is there some way that I can get in contact with someone to understand what is happening with my order?
Thanks!
@camille, you order was shipped already. I responded to you via email with the tracking number. Happy Holidays!
Hi Eric,
I am a Graduate student in Texas A&M University. I worked for Amazon.com as TAM Associate for 8months. I am looking for a part-time job to support my living and education. I have good knowledge on how to maintain and manage seller accounts on Amazon,uploading products from seller central and maintaining good performance. In fact, I have learned a lot dealing with cases written by your team when I was associated with amazon. I would be highly obliged if you could give me an opportunity to work with your team.
Thanks.
I purchased a daybed ensemble through Amazon who in return ordered it from your company. I’m supposed to get a return # from your company to return this item. However, due to high call volume, your company states to email. However, due to high email volume, your company states they will get back within 3 business day, which you haven’t. I have contacted Amazon also. It’s been over 3 weeks since I contacted your company. I am very frustrated with this whole situation. Could you please send me a return no. so that I can return this item & be refunded. Due to all this hassle, I would appreciate a waiver on the restocking fee.
@Jennifer – I directly responded to your email to have someone assist you.
@dear valued customers: please note, we have recently experienced an email outage during the week between 1/12 to 1/20 where many emails we sent to customers were not delivered. If you have not received a response from us I encourage you to check your ticket on http://Visiondecor.zendesk.com or send us another email to orders@Visiondecor.com
If you still have any issues, feel free to post a comment here and I will get someone to follow up with you. Again, I apologize for any inconvenience and thank everyone for their patience and understanding.
I was one those not responded to by email and I still have unresolved issues. I received a very damaged poorly packaged re-sealed headboard. Although I’ve been told I will get a replacement, I’m still waiting for confirmation and a tracking number. The Customer reps are very slow to respond, taking days in between emails. Tomorrow marks 3 weeks I’ve at this process. In all seriousness I’ve had better responses from the IRS. I do have another vision decor headboard, which was sent well packed and I do like, so this (fluke?) is even more frustrating.
@David,I do see there were multiple emails sent from 3 different emails and that’s probably what caused some confusion. I am aware you are being assisted with this issue and please let us know if anything else is needed.
You must log in to post a comment.